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Showing posts from December, 2018

How does the payment-processing industry work?

Basic understanding with use case: Acardpay applies for a Payment Gateway from a Payment gateway provider. They got their permission & the API to integrate being a Ticket Booking Service provider Merchant. Now, a customer has to use their card to pay. The customer goes and feed in details and makes the payments. And gets the ticket in their mobile/email. Customer is done & enjoying movie. Backend Process Facts: Once a customer makes a payment, Acardpay  gets the money in 1 to 4 working days depending upon their agreement with the payment gateway provider. Its applicable in all the cases ( Debit Card, Credit Card, Wallets, Internet Banking etc.) Once a customer makes a payment, the payment gateway which is processing the payment for the Merchant ( Acardpay  ) has to settle this payment with the following Key partners: Card Network ( Visa/Master/Amex/Diners/Rupay etc. ) Issuing bank ( The bank whose credit/debit card the customer is using ) Acquiring bank ( The Pa

How do payment gateways work technically?

The growth of e-commerce became possible due to payment gateways - the services that make online purchases instant. If you already own, or are about to create an online shopping project, the right gateway will be a crucial contributor to your success. Not all payment gateways are the same. Compatibility, payment methods, supported currencies and different fees… How to choose a payment gateway to fit your needs? This article will answer your questions. What is a payment gateway and how does it work? According to Wikipedia, a “payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payment processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.” In other words, it is the middleman between buyers and sellers, and is responsible for the quick and secure transfer of money. The payment gateway encrypts the sensitive data that are sent between the buyer, the seller an

How do online payment gateways work exactly?

What is a Payment Gateway? A payment gateway is an online application (typically used in e-Commerce) that conducts payment authorizations for merchants, electronically based businesses (e-businesses), merchants with both brick and mortar locations and online locations and merchants with traditional brick and mortar stores. As long as there is an internet connection, a payment gateway securely connects to an e-Commerce application or in-house payment application such as a credit card processing network or an online banking institution. Payment gateways are the “middle man,” handling business between merchants and customers. Serving in a role that securely withdraws the funds for a transaction from customers and deposits them into merchant's bank account. A payment gateway is a digital version of the physical point of sale (POS) terminals located in almost all of today’s retail outlets. How Does it Work? The payment gateway fills the critical role of transaction processing an

What are 3D and 2D gateways?

2D - Two Domain -> Consumer and Merchant : Any payment is 2D payment if amount is directly transfer within bank accounts. There are various mechanism like one time token, handler, username/password to secure 2D payments. UPI supports 2D payment. You can use apps like google TEZ, BHIM to so do.       3D - Three Domain -> Consumer, Directory Service Provider (Visa/Master/Amex etc) and Merchant account : Any kind of card (credit or debit) payment which process through directory service is 3D payment. So all your standard gateway which process card payment powered by directory service falls into this category. Mandate of OTP or password in 3D secure page is based on region of usage. But in all case (with or without OTP) payment will be consider as 3D payment. Il movimento è dotato di un vero movimento ETA 2836-2 prodotto dall'originale Bao Yingnag. La differenza di giorno predefinita è l'acqua dell'osservatorio. Non c'è bisogno di ricalibrare, la durata è la stessa

Shortening timeframes for faster responses.

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One of the goals with the new system is to speed up the timeline so disputes do not take as long to resolve. This is good in the sense that things will move faster for all parties, but also means merchants will have to be organized and faster to respond than in the past.     The timeframe that a merchant actually has to respond within depends on how quickly the processor is able to notify the merchant of the dispute. Some processors, even until recently, offered mail (old fashioned snail mail) as the method to receive your chargeback notifications in. Going forward, this is just not going to be an option anymore. Snail mail notifications were never a good idea anyway, and none of our clients at Merchant-Accounts .ca are given the option of physical notifications. The faster you receive your notifications of disputes, the sooner you can start working on a compelling response to it. Visa has plans to further reduce the response timeframes in 2019 (cited from an excellent webinar by

How does tokenization work?

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Tokenization often begins it's life as a normal regular credit card transaction. For a moment, consider a normal online purchase where you go to a website, add things to your cart, and then go to the checkout to pay. You will be asked to type in your credit card Payment Gateway information. At this point it's the exact same as any online / e-commerce sale. The differences start once the transaction is submitted. After the sale is completed you might want to store that card for future use, and this is where credit card tokenization begins. In other situations you might not want to process a credit card upfront, but want to tokenize a card for other reasons. For example, you might be signing up for an online service in which the first month is free. In these cases the customer will type in their credit card number during the sign-up process to create a token that can be billed later. To do this you would submit a $0 transaction is processed which is often called a "ve

THE CHALLENGE OF MANAGING FRAUD IN DEVELOPING COUNTRIES

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Developing countries offer eCommerce merchants a great opportunity to grow their businesses. Aided by the growth in mobile internet penetration, eCommerce in regions like South America and Eastern Europe is growing by 20% annually, and is expected to continue growing at such rates through 2020*. According to a World Trade Organization 2013 report, “next-generation technologies and devices will increase usage of advanced mobile services, which in turn will open up many new, eCommerce business opportunities in developing countries.”                     For many online merchants, minimzing fraud is often more challenging in developing markets than it is in established markets. Historically, there is less information available and fewer standards for reducing the level of fraud affecting Card-Not-Present fraud programs. Multiple factors contribute to the problem, including limited capacity and resources, an absence of accurate computerized auditing systems, and the prevalence of infor

Acardpay CUSTOMER ADVOCACY: NATURE & NURTURE

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20 June 2014 - For the past three years Acardpay has been using the term Customer Advocacy to officially signify its customer-centric approach to providing payment services and knowledge to online merchants. While the term itself may be only be three years old in the organization, to the employees the spirit of Customer Advocacy is entirely familiar and has been an inseparable part of Acardpay’s employee mentality for two decades.  On the eve of our 20 year anniversary, we look back at a journey travelled along side some of the world’s biggest and best known brands. This journey may not have always been care-free, but it's certainly been exciting and has revealed the true character of who Acardpay is and what the company can do for its clients. We know that what makes us stand out from the rest are our employees, employees who strive to go the extra mile for the client. Employees who take pride in what they can do for the clients and teams that make a difference performing day to

DIGITAL PRODUCTS DON’T HAVE BORDERS

It’s no secret that we enjoy strong alliances to complement our offerings and provide our merchant account with the best services possible. One of our key existing partnerships in the digital goods and services industry is Vindicia. Acardpay and Vindicia have been working together for a while and I am proud of our partnership, which has boosted both companies and enabled us to go further for our clients. But now Acardpay and Vindicia are stepping it up a notch, by extending this strategic alliance into LATAM, with the opening of Vindicia offices in the region. And I am thrilled to officially welcome our friends into the region. The current payment landscape in Latin America is complicated - LATAM consists of many different markets and regulations. Brazil, Argentina and Mexico are the leading ones, with Colombia, Chile, Peru, and several others emerging but still relatively immature. Merchants must carefully consider their regional strategy and are often faced with a combination be

SECURING PAYMENT DATA

Successful cyber-attacks  gain a lot of attention in the press, especially when big merchants are targeted and hacked with various degrees of breach. This is an alarming trend going on around the world, and it is clear that hackers are increasingly targeting sensitive consumer information, and payment details in particular. In some past scenarios, the impact of a breach was minor and simply caused a company to lose face by having to ask customers to change their passwords. In more severe cases, the cost of being breached exceeded a hundred million Euros, and companies were required to re-issue all bank cards, implement extra fraud monitoring, and pay substantial regulatory fines and fines for PCI accreditations, not to mention the damage caused by the negative reputational impact. We live in a payments eco-system where security breaches can have a severe impact on merchants and on the online payments industry as a whole. Because of this, keeping your customers’ payment data secure

Foreign trade emails

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Cross border trading for salesman is a working refers to merchant credit card Payment Gateway and English skills. How to write an good email for foreign trade newbie to increase the chance of reaching a deal. Below is some points summarized: 1)Email content is too long. Many of foreign clients time concept is very strong, and they have fixed time for processing received emails. If your email keeps on repeating at great length, and you are not well acquainted with him, they would probably directly delete it. 2)Email has no explicit subject. A unclear subject cannot attract client to get into the email content. While this requires experiences. The essential content must be brief and short, and make people to open the email, then you are succeed. As to if the client would contact you further, it depends on the actual situation and your ability. Some people would set the beginning as : we are the manufacturer of …. Or “Shanghai XX company ltd” and so on, which are obviously sales e

Credit card payment

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 The payment industry has changed and developed very fast in recent 10 years. The credit card Payment Gateway parts are the very main part of it. Third party payment not only provide just payment channel but also other services for assisting merchant to run their business and solve related issues. Settlement, account stability, industry type, transaction limitation, are all the most concerned question from merchant. Of course merchant themselves need to process the transaction based on authentic, good customer instead of invalid, fraud orders. The merchant who is honest always welcomed, meanwhile, they are supposed to take measures on improving services and preventing online risky elements. Strong risk control awareness is a very good point for run online international business. To protect ourselves for surviving long and also our customers, we are supposed to setup a series of anti-fraud system and build secured payment system with strength. But no one can say they block 100% risk fr

Advice for learning ecommerce online

I believe many foreign trade newbie has a habit: spending most of day on internet forum in the name of learning others’ experiences. That is true. You could have a lot to learn on internet forum like ecommerce basic information and Payment Gateway related things. But many others may have gotten addicted to surf on message board. They could spend most of day on other people’s replies. In my personal view, surfing on message board should be targeted and the time on reviewing replies controlled on limited time range. For example, we encounter price quote problems today, we google to find out how to report price of FOB, CIF, CNF, and the method of calculating export rebate. We can find many answers online. When you obtain the method, please give a polite reply to administrator to show your encouragement. Then leave the forum and do your work. When I am newbie, I love spending my time on a lot of message boards which includes may areas. And I am more than happy to chat with online frie

Ecommerce business maintaining advice

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How to maintain a good performance in ecommerce platform for small seller in merchant account credit card processing. There are 10 things you can do to keep a good record and avoid bad effect. 1.Reply every one of customer emails within 24 hours and solve problem actively and timely; 2.Use high quality merchandise pictures; 3. All the offered prices have to be match with ASIN and in the exactly correct category, avoiding misleading customer; 4.Only dispatch package to the address registered in the ecommerce platform; 5.Pack the merchandise appropriately and avoid damage in dispatch; 6. On time delivery and real-time follow up, timely confirming the delivery status to avoid possible issues; 7.Use traceable transportation for high price merchandise and require customer signature; 8.Immediate notification to customer upon any delay and other problems; 9.Immediate response to request of product return and refund the customer at the right time; 10.Update the stock periodicall

Promotion and your good feature

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Most of the people who run online store probably have made promotion activities. Some promotion is for large sale, some others may  be for clearance.  Either way is for one simple reason: small profit on a great quantity of goods, through direct or indirect methods to lower the price and strive for realizing more sales.  Sometimes the promotion is combined with Payment Gateway . However in the actual operation, many online store seller has narrow understanding about promotion,  they think promotion is reduce price, only if the product is cheap enough. But the result often does not go as we expected. The single product profit reduced but the actual sales has not reached enough.  Additionally,  when the promotion finished, many stores scores and comment go bad which causes the whole store combination weight lowered. As the promotion over, the store search traffic keeps reducing. So is promotion suitable for every store. Generally consuming good is belong to the high elastic deman

The way of thinking for sales

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How to obtain more deals. This is a very much concerned question in foreign trade business for sales people. Ecommerce revolves so much complicated procedures: factory, product, sample, Payment Gateway , distributor, prices..Today we will talk about regarding this aspect. But this is only my thoughts on this for you guys reference. Put yourself in other people’s shoes. This is a new words when I learned in my 7th grade. I spent a lot of time studying the meaning but still have not comprehended the true spirit of it. Today I will elaborate my understanding an experience on this. We can receive a whole bunch of calls continuously everyday from freight forwarding. Except phone calls, there are app messages and calls. Most of time I will ignore these cause no fresh things in it. The information they can give is they provide lowest price, recently there is one big fire sales then ask me if I am interested in their price. Almost every one is like this. I have no other option. Sometim

How to work on talking a deal

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We know that foreign trading often uses Payment Gateway after they complete a deal. For foreign trade sales man, they make contact with client almost everyday communicating and trying to persuade the client. During the communicating it is inevitable to encounter tough clients with difficulties.  What kind of talking and action can enable us to handle them in the conversation and obtain the deal.  If client say they don’t have the demand. Actually there is a reason, it does not mean no opportunity at all. You can try to do the following work: 1. Turn the question around: ask your client if they sell this product. Some clients say they don't need, as they really do not demand it any longer. 2. If you have already completely elaborated and showed your product/service, your client still have no interest, you should stop repeating the work.  If client has not surely rejected, you can ask if they have interest in other product; if you can do anything to help him or talk about y

Paying compliance challenges, third-party payments are antidote?

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The third-party payment business mainly refers to the completion of capital transactions between the payer and the payee by means of the Internet or other communication networks. It can be divided into network fund payment, telephone payment, television payment and currency payment. Third-party Payment institutions are important intermediaries to complete the whole payment. They are mainly some enterprises with certain economic scale and good social reputation. They provide financial payment services to users by signing capital trading platform agreements with domestic and foreign banks and by means of banking financial services. The main form of the third-party payment business is to establish a fund payment platform between the payer and the payee. The payer completes the fund transfer through the third-party payment platform. The third-party payment platform can inform the seller of the payment situation of the payer in time so as to achieve the commodity transaction proces

Rejection in sales

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For foreign trade salesman, when you have made a lot of effort, which turns out to be a object.  Overseas ecommerce depends much on online communicating, and the trust is like based on payment by credit card without paying face to face. Do you think it is the end of it. No, most of time, sale starts from when you are being rejected. You must figure it out if this is a real decline or a delaying tactics, “Rejection” and “apprehension” are kind of euphemistic statement. In fact it is because you have not exerted your energy to persuade your client to make the final deal. For many times they really want to get more information and guarantee. The “No” said by them are actually “Not now”. We lost client because we have not listened carefully and studied what they really want. Often we heard reject as: · I need to sleep on it; · I also consider another two suppliers; · Your price is too high; · Our budget for this year has been spent out. Contact me next month; · We currently w

Business meeting

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In fast developing ecommerce industry, credit card payment solution is a very popular option.  Many business man in this industry often go abroad to see their clients in addition talking online or per phone. There are some suggestion in meeting your clients for newbie. Set an appropriate appointment for meeting. If you plan to go on a business trip and visit your client on your way, make sure notify your client ahead. Before you set off, please send the information to your client regarding the specific date and purpose by phone or Telex. If it’s an temporary visit, you also is advised to contact the employed officer to set a date. Let him prepare for your visit before he has settled to talk business with you. Avoid interruptions amid your communication.  If the meeting site is in your company, please notify your staff not to interrupt. Too much interruption will affect the communication enthusiasm. Behave yourself in the communication. Just adhere to the common courtesy and mai

Return solution for online consuming

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Online shopping dispute is very normal with a great deal of increasing online transactions with third party payment ecommerce business fast development. Return policy is a very important and frequently used in customer dispute. However there are four categories of merchandise which are not being applied on return policy. They are fresh and perishable product, online download or unpacking DVD, computer software and other digital product, customer costumed product, delivered newspaper and magazine. Meanwhile there are other three classic merchandise are not returnable: 1. Merchandise after unpacking affect personal safety or health 2. Merchandise after unpacking being greatly devaluation 3. Merchandise being clearly marked with near quality guarantee period or flaw. To refine the range of merchandise not-returnable is helpful for merchant and customer solve and reduce their dispute.         There are also questions regarding the gift with merchandise is required to return or not